Trends in Workflow Automation

Insights from over 25,000 consumers, business buyers, and professionals worldwide

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In a rapidly changing world, customer expectations for innovation and connected engagement continue to rise, increasing pressure on employees who were already stretched thin. To meet the needs of all stakeholders, many businesses are kicking off workflow automation initiatives or accelerating those that were already in process.

This report covers the impact of workflow automation on various aspects of employee and customer engagement, including:

 – How automation impacts one of the hottest topics in business and IT strategy – employee experience (EX)

– How IT and customer-facing teams are partnering to bring their processes into a new era

– The impact of automation on sales and customer service teams

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