IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment

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This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for SMBs using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for UCaaS solutions. The evaluation is based on a comprehensive and rigorous framework that assesses each vendor relative to one another, and the framework highlights the key factors that are expected to be the most significant for achieving success in this market over the short term and the long term.

“SMBs need a service provider that can meet their communication requirements today, grow with them into the future, and deliver an exceptional user experience for employees,” says Denise Lund, research director, IDC’s Telecom and Unified Communications. “UCaaS solutions that offer a good value entry point are a good way for an SMB to begin the journey.”

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